If you have a question and don’t see the answer here, please reach out to us.
Current Tenant Questions
How do you choose when you receive multiple applications?
We process applications in the order they're received. If you like one of our rentals and want to apply, it's best to get your application in as soon as possible. Once we receive an application, we start processing it and notify you within three business days if you've been approved or not.
Once approved, we just require a deposit and signed lease in order to remove the property from the market. Once those two things have been received, we do not continue processing applications for the property.
What if I don't meet your requirements for approval?
We have our rental approval criteria in place for a reason and want to make sure that tenants we approve can afford to rent the homes we manage that they apply for and will be good tenants. We do not make exceptions to our rental criteria. If your circumstances change (e.g. your income is higher or you apply with someone who helps boost your application), then we're happy to review the application again.
How long will you hold a property?
It depends on the property, level of interest, and time of year but usually no longer than two weeks. Our rental listings are all vacant and available immediately as we do not show homes that are still occupied by tenants.
Will there be any painting or repairs done before I move in?
Typically, what you see is what you get and the property that's being shown has had work and cleaning done. If you feel that something additional is needed, reach out and we'll see if it's something we can do.
Can we submit multiple payments for the monthly rent?
We require the rent as one payment for each property. We recommend that everyone contributing to the payment transfer their funds to one person who makes the payment monthly.
What happens if my roommate cannot pay his portion of the rent?
We look at the tenants as a whole and not as individuals so if your roommate does not pay rent but you do then your rent will be considered late if we do not receive it in full by the end of the grace period.
What happens if we pay late?
There is a few days grace period after the first of the month but once the grace period has expired, a late fee gets added to your account. At this point, you must pay the rent and late fee in full. If you are going to have issues one month paying your rent in full, reach out to us to see what additional options you have.
Can we pay by credit card?
Yes. Our system allows for payments by credit card for a small additional fee that is charged by the credit card company.
Are there guidelines on the type of pet we can get?
We manage homes for different owners who have different pet requirements. Some all types of pets, some allow only small dogs or cats, while others do not allow pets at all. It's best to review the listing for the specific property you're interested in and contact us if you have any questions.
Does a person need to apply to get added as a roommate?
Yes. Everyone over the age of 18 who lives in one of our rentals needs to go through the application process.
How long will a repair take once I submit a request?
It depends on the repair. If the repair is an emergency that makes the property uninhabitable or is causing ongoing damage, we typically have a vendor out within a few hours. If the repair is routine and not an emergency, it depends on what you schedule with the vendor. Repairs are not always fixed during the first visit as vendors may need authorization or additional parts.
Can I do the repair myself and get reimbursed?
No. You cannot do work on the property without authorization from us. Tenants are not usually qualified or insured and can cause additional damage that ends up costing more to fix.
What if I cannot be home to meet the vendor?
Anyone over the age of 18 can meet the vendor at your home so you can ask a friend or family member to be there if you cannot be. Usually, this is only in emergency cases since routine maintenance can be scheduled around your schedule.
Will someone from the management company meet vendors for us?
Meeting vendors are your rental property is not something we do but in cases where there are no other options then we can but will charge a fee which will vary depending on how long someone needs to be at the property.